REMOTE
SUPPORT

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One-Time Support

This will download our remote support utility for one-time use. Once the application is closed, the support technician will no longer have access to the system.

RUN ONCE

Unattended Support

This will install our remote support utility onto your system(s). The support utility will run in the background and automatically run after your system is restarted.

INSTALL NOW

REMOTE SUPPORT

PLANS & PRICING

Ticket Only
$50/mo
  • Support via e-mail tickets
  • Monday-Friday, 8AM-5PM
  • This is best suited for those who are tech savvy but can use some additional help and advice with their projects.
POPULAR
Home Office
$250/mo
  • 2 Hours Included
  • Monday-Friday, 7AM-5PM
  • Phone, E-Mail, Chat
  • $125 per additional hour
Small Office
$500/mo
  • 5 Hours Included
  • Monday-Friday, 6AM-9PM
  • Phone, E-Mail, Chat
  • On-site Availability
  • $100 per additional hour
Standard
$750/mo
  • 10 Hours Included
  • 24/7 Support
  • Phone, E-Mail, Chat
  • On-site Availability
  • $75/hour overage contract
Ultimate
$1000/mo
  • 20 Hours Included
  • 24/7 Support
  • Phone, E-Mail, Chat
  • On-site Availability
  • $50/hour overage contract
Ticket Only
$10/ea
  • Support via e-mail ticket
  • Monday-Friday, 8AM-5PM
  • This is best suited for those who are technically skilled but require additional support to solve a problem their stuck on.

SUPPORT COVERAGE

Your own IT Support Specialist that's available 24/7 can help you with some of the following:

End User Systems & Devices

Software Installation, Operating System Updates + Upgrades + Patches, Security Audits, Backup Solution, Hands-on Assistance, Troublshooting, Virus + Adware + Spyware + Malware Removal, Configuration, Performance Tune-Ups

Servers, Containers, Instances

Environment Maintenance for Apache + Nginx, Database Maintenance, Performance Optimization, Security Policies (ACL + F2B + IPTABLES), Kernel Updates & Upgrades, Module Installation, Custom Scripting, Account Management, Full Deployment

Networks

Fiber & Copper Cabling, Router + Switch + AP + Hub Setup, QOS Configuration, H/W Firewall Setup & Management, Connectivity Troubleshooting, Network Optimization, Security Policies, VPN Setup, Remote Endpoint Management, Driver Compatibility

General Support

Installation of Applications (Docker, Kubernetes, Node.js), Website Edits, Advanced PBX Configuration (IVR, Routes, Gateways, Call Flows), Custom Scripting, Log Review (Security + Error + Notice), Planning for Scaling Systems & Networks, Project Consultation

Interest in subscribing?

Contact us to get started

(613) 519-1500